Frequently Asked Questions

Find answers to common questions about our apparel and accessories.

How do I determine the right size for my pet?

Please refer to our comprehensive Size Guide located on each product page. We recommend measuring your pet's chest girth and neck circumference for the most accurate fit.

Are your products machine washable?

Most of our cotton and nylon products are machine washable on a cold, gentle cycle. We recommend air drying to maintain the integrity of the fabrics.

Do you offer international shipping?

Yes, wagwear ships worldwide. International shipping rates and delivery times are calculated at checkout based on your location.

Can I modify or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. Please contact us within 1 hour of placement to request any changes or cancellations.

Are your materials eco-friendly?

We strive to use sustainable materials, including recycled nylon and organic cotton, across many of our signature collections.

What should I do if my item arrives damaged?

If you receive a defective or damaged item, please email our support team immediately with a photo of the damage so we can arrange a replacement.